Our opening hours

We're open at the following times:

 

Monday to Thursday 8:30 - 17:00

Friday Mornings - subject to availability  

 

If you would like to make a dental appointment...

Just call us on 01142 697445.

 

 

 

Staff and patient welfare

 

The safety of our staff and other patients is of utmost importance. We expect those using our facilities to extend the same coutesy to our staff and others around them as they would expect to receive themselves. We therefore have a zero tolerance policy on anyone felt to be using rude or threatening language or behaviour, either in the practice or during telephone enquiries. Anyone deemed to be in breach of this will be refused further care.

 

 

 

Complaints, compliments and suggestions

 

We aim for 100% patient satisfaction but there may be times when you feel we have not met your expectations. We do not want unhappy patients and welcome your feedback and the opportunity to discuss these issues. This will allow us to address your personal concerns and improve our future service for everyone. It is our hope that we can resolve any problems informally and to your satisfaction, however more serious complaints should be directed in writing for the attention of the practice manager and a response should be received within 7 days.

 

We also welcome feedback on anything that you think can be implemented to improve our general service to you. Please use the suggestion box or friends and family box located in our waiting room.

 

Finally, compliments are also welcome. If you think any member of our team has excelled in their patient care for you please let us know so due credit can be given.